Northwest Airlines complaint
Question:
There were 2 _extra_ passport checks/personal discussions than I’d experienced in the past, for 3 in total, but then it’s been a few years since I’ve flown from AMS to a US destination.
Correct. It is not AMS that is demanding these additional checks, it is the US-based airlines. Sjoerd
Response:
- Hide quoted text — Show quoted text – At AMS on your return to Memphis, did you have to go thru mutliple layers of security at the gate? I was wondering if it’s all flights to the US now or just a CO thing. I’ve flown via AMS many times (NW and KLM) and never had so many checks! This was a CO flight. There was an intial screening agent who checked your boarding pass/passport and asked a couple of questions. Then multiple security officers who took people aside individually to ask a whole slew of questions (where were you, what’d you do, how long, who packed your stuff, where were you when you packed it, who are you travelling with, where is your fiance (the last one came about in discussions of where I packed my bags). THEN another agent who collected boarding passes/tickets. I was waived thru to the next step, but the guy in front of me (I am US citizen, he was EU) was asked to show his passport, return ticket, stubs for checked baggage, and a few other questions. THEN we had to go thru the X-ray. In the past, I’d only had the X-ray and one document check before boarding. All US-based airlines have this strict security at AMS. KLM just asks for your passport and does a second Xray of your luggage. (which doesn’t happen if you fly to a non-US/non-Israel destination) Sjoerd
There were 2 _extra_ passport checks/personal discussions than I’d experienced in the past, for 3 in total, but then it’s been a few years since I’ve flown from AMS to a US destination.
Response:
– Hide quoted text — Show quoted text – At AMS on your return to Memphis, did you have to go thru mutliple layers of security at the gate? I was wondering if it’s all flights to the US now or just a CO thing. I’ve flown via AMS many times (NW and KLM) and never had so many checks! This was a CO flight. There was an intial screening agent who checked your boarding pass/passport and asked a couple of questions. Then multiple security officers who took people aside individually to ask a whole slew of questions (where were you, what’d you do, how long, who packed your stuff, where were you when you packed it, who are you travelling with, where is your fiance (the last one came about in discussions of where I packed my bags). THEN another agent who collected boarding passes/tickets. I was waived thru to the next step, but the guy in front of me (I am US citizen, he was EU) was asked to show his passport, return ticket, stubs for checked baggage, and a few other questions. THEN we had to go thru the X-ray. In the past, I’d only had the X-ray and one document check before boarding.
All US-based airlines have this strict security at AMS. KLM just asks for your passport and does a second Xray of your luggage. (which doesn’t happen if you fly to a non-US/non-Israel destination) Sjoerd
Response:
NorthWest is the worst when flying with ‘Partners’. When I book through Continental, and fly NW, I get my boarding pass, THEN I have to wait in the CO ticket counter line to get my receipt, because NW can’t print it.
Is this problem possibly specific to your home airport? I flew NW on a CO ticket out of DCA a couple weeks ago and all worked smoothly. miguel — Hundreds of travel photos from around the world: http://travel.u.nu/
Response:
Is it difficult to live a life without a sense of humor?
If there had been even the slightest indication of humour in your own top-posted nagging against the OP, I would happily have humoured you. But there wasn’t. So I didn’t. cheers, Henry
Response:
– Hide quoted text — Show quoted text – part of your problem is that the NW borading passes aren’t usable by the KLM readers (even worse if you use the "print it yourself on the net ones) – ran into that last year in AMS myself – had to get "new" passes printed by KLM. Just not a seamless implementation NorthWest is the worst when flying with ‘Partners’. When I book through Continental, and fly NW, I get my boarding pass, THEN I have to wait in the CO ticket counter line to get my receipt, because NW can’t print it. NW also lost 45,000 air miles in my account, and refuses to discuss it. I don’t fly NW anymore.
Interesting, as I fly NWA on a regular basis and have also flown the following partners in the past year: CO, DL, AS, KL, & UX. Over the past year I have accumulated many WP miles and have gained platinum status in their FF program. I have not had any trouble with mileage posting other than two CO segments (which were promptly corrected by sending NWA an email) and one segment on UX (Air Europa) which was corrected by faxing my ticket and boarding pass to NWA. In each case, the problem was corrected within 24 hrs of me contacting NWA. Between 1/1/04 and today, I have already flown close to 25,000 base miles on NWA alone, primarily Internationally. On occasion I’ll encounter a problem such as a mechanical delay/cancellation or a delay/cancellation because of weather, but I’ve had this happen on every airline I’ve ever flown on a regular basis. I have never had any problems interlining between NW and it’s partners including KLM via Amsterdam and beyond. All boarding passes issued upon check-in at my originating airport by NWA; returning, KLM has issued all my boarding passes upon check-in at their stations in Europe. I’ve even had a couple pleasant surprises over the past few months including ‘operational’ upgrades to World Business Class and unsolicited invitations to use airport lounges by KLM. (DALing – I’ve heard the same about boarding pass issues when interlining with KLM, as such I just check-in at the counter when doing NW/KL itineraries; it’s not 100% seamless, but has improved greatly over the past year). One problem I do have with KLM from time to time is delayed luggage via AMS; luckily I haven’t had my luggage go on walkabout with KLM since last March – but that is an area where they need improvement. I’ve also booked through Continental and flown NW recently (weekend after Christmas). I was able to check-in at Northwest, received my elite FC upgrades as usual, and nothing unusual happened. As far as a receipt, I print those from home before I leave or obtain one at the time or purchase online, so I’m not sure what problems you might have encountered. However, I’ve found there is room for improvement in a several areas regarding interlining/codesharing between CO/NW, which is likely why you had trouble getting a receipt at the airport. As far as the 45,000 miles you’ve lost, I’m sorry to hear about it and I’d be quite upset if it happened to me. When I do have problems, typically sending NWA an email online does the trick 90% of the time. The other 10% of the time I usually have to make a few phone calls to get things worked out, but personally I’ve been treated quite well by NWA in general. In closing, I’m not trying to discount any problems you may of had with NW, as I’d be very upset not getting 45,000 miles and the airline not cooperating, but my experiences have been quite good and worthwhile of sharing. Best, Steve
Response:
Has anyone had similar experiences – ie bad service overall
trans-Atlantic but good trans-Pacific on NW? I fly NW transatlantic in coach three times a year, and can’t remember any negative experiences, no matter how much I wrack my brain. My last flight was delayed two hours on the ground in Amsterdam, but this meant that instead of having 3.5 hours to transfer in MSP I only had 1.5 hours, which was really no hardship–but they unsolicitedly put an extra 2500 miles in my account due to the delay! WAIT! One time about three years back I went into the lavatory before takeoff in my socks, and the floor was covered in urine. Yuck. Luckily I had an extra pair of those overnight airline socks that they give to biz travellers with me.
Response:
<snip Has anyone had similar experiences – ie bad service overall trans-Atlantic but good trans-Pacific on NW?
I generally fly CO trans-Atlantic, and have found them to be good in coach, and outstanding in Business/First. I’ve flown NW trans-Pacific and found them to be pretty dismal. In Business class, they ran out of everything except pasta (which I can’t eat) for dinner, and completely ran out of breakfast — that’s 12 hours in the air with no meal. I also found myself having to get my own drinks — the call-button was never answered. My wife has flown NW trans-Pacific in coach and has sworn never to do so again. We’ll be flying to Shanghai and Tokyo this summer. We really have little choice but to take NW (and I want my CO miles). We’ll definitely do it in Business class, but I’m not looking forward to it. I do still avoid NW domestic flights, if at all possible.
Same here. I fly CO whenever possible. If it’s a codeshare with NW, I’ll try re-routing to avoid it.
Response:
I have just returned from 2 weeks in Europe and I would like to share my frustration with Northwest Airlines.I left from Memphis flying into Amsterdam and then on to Copenhagen.Last year Northwest was usuing its partner KLM for the trip.However this year I was not so lucky.To begin with NWA somehow messed up my boarding passes so even thoughmy luggage was checked all the way into Copenhagen,I had to obtain a boarding pass at each stop.This caused major headaches later in the trip as I will explain.
Had a similar problem with a CO-booked flight using KLM this past week. Anyway,NWA really did itself proud in my eyes and as far as I could tell I was not alone in my disgust.It seems that if we,as taxpayers, are going to continue to be forced to bail out this ailing airlines we should at the very least be treated better.
I am no huge fan of NW (though normally I like KLM’s service and had cause to fly with them due to their partnership with NW), I can relate similar service on NW trans-atlantic flights over the years. And in fact avoided flying NW transatlantic for that reason unless the flight was a KLM flight. However, I have had to fly NW (for a variety of reasons I had little control over) trans-Pacific numerous times in the past couple of years and have been very happy with their service overall. I wouldn’t say they were stellar compared to the European or Asian carriers, but I have zero complaints on that route. They were at least equal to UA on the same route, which may not be saying much of course, but I was pleasantly surprised and would take them again on the same route. Has anyone had similar experiences – ie bad service overall trans-Atlantic but good trans-Pacific on NW? I do still avoid NW domestic flights, if at all possible. Sorry to hear about the delay in customs. I’ve regularly had long delays due to being searched. Maybe in your case it *was* NW’s fault, maybe it was chance. Happens to me often enough I just expect it. At AMS on your return to Memphis, did you have to go thru mutliple layers of security at the gate? I was wondering if it’s all flights to the US now or just a CO thing. I’ve flown via AMS many times (NW and KLM) and never had so many checks! This was a CO flight. There was an intial screening agent who checked your boarding pass/passport and asked a couple of questions. Then multiple security officers who took people aside individually to ask a whole slew of questions (where were you, what’d you do, how long, who packed your stuff, where were you when you packed it, who are you travelling with, where is your fiance (the last one came about in discussions of where I packed my bags). THEN another agent who collected boarding passes/tickets. I was waived thru to the next step, but the guy in front of me (I am US citizen, he was EU) was asked to show his passport, return ticket, stubs for checked baggage, and a few other questions. THEN we had to go thru the X-ray. In the past, I’d only had the X-ray and one document check before boarding. I don’t mind extra security, but I don’t really get how useful this all is. I mean, how are they likely to detect a potential terrorist by asking such questions?
Response:
part of your problem is that the NW borading passes aren’t usable by the KLM readers (even worse if you use the "print it yourself on the net ones) – ran into that last year in AMS myself – had to get "new" passes printed by KLM. Just not a seamless implementation
I had this problem with a Continental-booked flight that used KLM for one leg of the 3 leg journey (each way). E-ticket booked on CO’s website. CO flight SAT-IAH, IAH-AMS, KLM plane AMS-GVA. Upon departure from SAT, CO couldn’t issue a boarding pass for the KLM leg from AMS-GVA. Not a huge deal as there are plenty of KLM transfer desks at AMS, though the rudeness of far too many KLM desk agents there is frustrating. Surprisingly as their flight staff and agents in other places have always been wonderful. The bigger problem was at GVA leaving: this was an e-ticket. I was told in GVA that KLM doesn’t have e-tickets. Doesn’t make sense as I *know* they do since I used one from BKK-AMS-LHR and back a few months ago. Maybe it’s just the GVA-AMS flights that don’t use them? CO’s desk wasn’t open as they are only there until 9:30am (this was 11am for a 1pm flight). KLM agents spent an hour trying to contact CO to sort it out. They managed to issue me a boarding pass sans ticket for GVA-AMS but I was to get onward boarding passes in AMS. At the GVA gate another problem ensued as there was no ticket…. another call, another 20 mins, finally ok. Fortunately someone somewhere had figured out how to get CO to issue boarding passes in GVA and called me out to the main desk to get them (I was already at the gate, about to board), which was a good thing as the one CO transfer desk in AMS was closed and I would not have been able to proceed through the multiple layers of gate security to even get the an agent in AMS. OTOH, on my NW-rewards booked flight from BKK-AMS-LHR on an e-ticket using KLM flights, I checked in with my NW’s info at the KLM counter, ZERO problems on any leg with e-tix or boarding passes. My fiance will be taking the same GVA-AMS-IAH-SAT flight, e-ticket in a couple of weeks and we’re trying to figure out how to avoid a repeat of this problem. Staff at CO (in GVA) seem to be unable to find a solution at the moment…. I don’t get how they can book flights/e-tickets using partners w/o some consistency between the partners systems.
Response:
part of your problem is that the NW borading passes aren’t usable by the KLM readers (even worse if you use the "print it yourself on the net ones) – ran into that last year in AMS myself – had to get "new" passes printed by KLM. Just not a seamless implementation
NorthWest is the worst when flying with ‘Partners’. When I book through Continental, and fly NW, I get my boarding pass, THEN I have to wait in the CO ticket counter line to get my receipt, because NW can’t print it. NW also lost 45,000 air miles in my account, and refuses to discuss it. I don’t fly NW anymore.
Response:
And in my case NW booked but CO operated flight (codeshare ticket with NW numbers), NW told me I needed to go down to CO for check-in because they had transferred the record – BUT the issue was whether the flight was going to be for qual to GOLD on ALASKA (I collect all my miles on AS) – oh sure NW told me I’d get the miles (because CO is a AS partner, too) but CO miles DON’T qualify for AS elite mileage – so I had to sort it all out with AS after the fact – and got gold for ‘04 – Hide quoted text — Show quoted text – part of your problem is that the NW borading passes aren’t usable by the KLM readers (even worse if you use the "print it yourself on the net ones) – ran into that last year in AMS myself – had to get "new" passes printed by KLM. Just not a seamless implementation NorthWest is the worst when flying with ‘Partners’. When I book through Continental, and fly NW, I get my boarding pass, THEN I have to wait in the CO ticket counter line to get my receipt, because NW can’t print it. NW also lost 45,000 air miles in my account, and refuses to discuss it. I don’t fly NW anymore.
Response:
I don’t know why you would blame getting searched by customs on NWA.
The simple-minded algorithms used to select passengers for additional scrutiny include selection of those who bought "last-minute" tickets and one-way tickets. The original poster apparently believes, with some justification, that Northwest’s problems issuing his boarding passes resulted in his record being flagged as last-minute and/or one-way, triggering the extensive search. — Randy Hudson
Response:
…I don’t know why you would blame getting searched by customs on NWA. You think they single you out to customs and have you searched because you pressed the service button?
Ah, no. That’s not what he said. He (very clearly) said …I am pretty sure that the boarding pass problem is what ran up the red flag on me.
Do try to pay attention. cheers, Henry
Response:
– Hide quoted text — Show quoted text – …I don’t know why you would blame getting searched by customs on NWA. You think they single you out to customs and have you searched because you pressed the service button? Ah, no. That’s not what he said. He (very clearly) said …I am pretty sure that the boarding pass problem is what ran up the red flag on me. Do try to pay attention.
Is it difficult to live a life without a sense of humor? – Hide quoted text — Show quoted text – cheers, Henry
Response:
part of your problem is that the NW borading passes aren’t usable by the KLM readers (even worse if you use the "print it yourself on the net ones) – ran into that last year in AMS myself – had to get "new" passes printed by KLM. Just not a seamless implementation
– Hide quoted text — Show quoted text – I have just returned from 2 weeks in Europe and I would like to share my frustration with Northwest Airlines.I left from Memphis flying into Amsterdam and then on to Copenhagen.Last year Northwest was usuing its partner KLM for the trip.However this year I was not so lucky.To begin with NWA somehow messed up my boarding passes so even thoughmy luggage was checked all the way into Copenhagen,I had to obtain a boarding pass at each stop.This caused major headaches later in the trip as I will explain. While standing in line waiting to board in Memphis I noticed a small group of young men who were so drunk they could hardly stand.NWA folks allowed them to board and just before we pushed away from the gate one of the attendants finally noticed the drunks.This resulted in them being removed from the plane as well as their luggage.This created about a 90 minute delay.When dinner waqs served the flight attendent brought me pasta and told me that they did not have enough trays or food to serve everyone a complete meal. When I reported to Copenhagen for the return trip to Amsterdam the boarding pass snafu took a life all its own.I was told to go and speak with a KLM official who took my passport and starting making phone calls.KLM finally got the problem fixed and the flight to Amsterdam was good (KLM was handeling the flight between Copenhagen and Amsterdam).Once in Amsterdam,I had to obtain another boarding pass for the flight to Memphis.The service on the Amsterdam to Memphis flight was the worst I have ever seen.Totally unorganized.The flight attendents simply just quit serving anyone in coach.If a passenger wanted a drink he or she had to get it themselves.I rang the bell to alert a flight attendent about an hour into the flight.The light that indicates I had requested a flight attendent was still on at the end of the flight.The attendents never came around to ask what I needed and the attitude they had was far from friendly. Once we landed in Memphis I was pulled out of line and spent the next hour and half letting some customs guy claw thru every thing I had.There were about 200 people on that plane and maybe 3 others were searched along with me.I am pretty sure that the boarding pass problem is what ran up the red flag on me. Anyway,NWA really did itself proud in my eyes and as far as I could tell I was not alone in my disgust.It seems that if we,as taxpayers, are going to continue to be forced to bail out this ailing airlines we should at the very least be treated better.
Response:
It’s not unheard of. Some flight crew members can get inventive with their pettiness.
– Hide quoted text — Show quoted text – The only thing I see wrong is the service on your return flight. I don’t know why you would blame getting searched by customs on NWA. You think they single you out to customs and have you searched because you pressed the service button? I have just returned from 2 weeks in Europe and I would like to share my frustration with Northwest Airlines.I left from Memphis flying into Amsterdam and then on to Copenhagen.Last year Northwest was usuing its partner KLM for the trip.However this year I was not so lucky.To begin with NWA somehow messed up my boarding passes so even thoughmy luggage was checked all the way into Copenhagen,I had to obtain a boarding pass at each stop.This caused major headaches later in the trip as I will explain. While standing in line waiting to board in Memphis I noticed a small group of young men who were so drunk they could hardly stand.NWA folks allowed them to board and just before we pushed away from the gate one of the attendants finally noticed the drunks.This resulted in them being removed from the plane as well as their luggage.This created about a 90 minute delay.When dinner waqs served the flight attendent brought me pasta and told me that they did not have enough trays or food to serve everyone a complete meal. When I reported to Copenhagen for the return trip to Amsterdam the boarding pass snafu took a life all its own.I was told to go and speak with a KLM official who took my passport and starting making phone calls.KLM finally got the problem fixed and the flight to Amsterdam was good (KLM was handeling the flight between Copenhagen and Amsterdam).Once in Amsterdam,I had to obtain another boarding pass for the flight to Memphis.The service on the Amsterdam to Memphis flight was the worst I have ever seen.Totally unorganized.The flight attendents simply just quit serving anyone in coach.If a passenger wanted a drink he or she had to get it themselves.I rang the bell to alert a flight attendent about an hour into the flight.The light that indicates I had requested a flight attendent was still on at the end of the flight.The attendents never came around to ask what I needed and the attitude they had was far from friendly. Once we landed in Memphis I was pulled out of line and spent the next hour and half letting some customs guy claw thru every thing I had.There were about 200 people on that plane and maybe 3 others were searched along with me.I am pretty sure that the boarding pass problem is what ran up the red flag on me. Anyway,NWA really did itself proud in my eyes and as far as I could tell I was not alone in my disgust.It seems that if we,as taxpayers, are going to continue to be forced to bail out this ailing airlines we should at the very least be treated better.
Response:
The only thing I see wrong is the service on your return flight. I don’t know why you would blame getting searched by customs on NWA. You think they single you out to customs and have you searched because you pressed the service button?
– Hide quoted text — Show quoted text – I have just returned from 2 weeks in Europe and I would like to share my frustration with Northwest Airlines.I left from Memphis flying into Amsterdam and then on to Copenhagen.Last year Northwest was usuing its partner KLM for the trip.However this year I was not so lucky.To begin with NWA somehow messed up my boarding passes so even thoughmy luggage was checked all the way into Copenhagen,I had to obtain a boarding pass at each stop.This caused major headaches later in the trip as I will explain. While standing in line waiting to board in Memphis I noticed a small group of young men who were so drunk they could hardly stand.NWA folks allowed them to board and just before we pushed away from the gate one of the attendants finally noticed the drunks.This resulted in them being removed from the plane as well as their luggage.This created about a 90 minute delay.When dinner waqs served the flight attendent brought me pasta and told me that they did not have enough trays or food to serve everyone a complete meal. When I reported to Copenhagen for the return trip to Amsterdam the boarding pass snafu took a life all its own.I was told to go and speak with a KLM official who took my passport and starting making phone calls.KLM finally got the problem fixed and the flight to Amsterdam was good (KLM was handeling the flight between Copenhagen and Amsterdam).Once in Amsterdam,I had to obtain another boarding pass for the flight to Memphis.The service on the Amsterdam to Memphis flight was the worst I have ever seen.Totally unorganized.The flight attendents simply just quit serving anyone in coach.If a passenger wanted a drink he or she had to get it themselves.I rang the bell to alert a flight attendent about an hour into the flight.The light that indicates I had requested a flight attendent was still on at the end of the flight.The attendents never came around to ask what I needed and the attitude they had was far from friendly. Once we landed in Memphis I was pulled out of line and spent the next hour and half letting some customs guy claw thru every thing I had.There were about 200 people on that plane and maybe 3 others were searched along with me.I am pretty sure that the boarding pass problem is what ran up the red flag on me. Anyway,NWA really did itself proud in my eyes and as far as I could tell I was not alone in my disgust.It seems that if we,as taxpayers, are going to continue to be forced to bail out this ailing airlines we should at the very least be treated better.
Response:
I have just returned from 2 weeks in Europe and I would like to share my frustration with Northwest Airlines.I left from Memphis flying into Amsterdam and then on to Copenhagen.Last year Northwest was usuing its partner KLM for the trip.However this year I was not so lucky.To begin with NWA somehow messed up my boarding passes so even thoughmy luggage was checked all the way into Copenhagen,I had to obtain a boarding pass at each stop.This caused major headaches later in the trip as I will explain. While standing in line waiting to board in Memphis I noticed a small group of young men who were so drunk they could hardly stand.NWA folks allowed them to board and just before we pushed away from the gate one of the attendants finally noticed the drunks.This resulted in them being removed from the plane as well as their luggage.This created about a 90 minute delay.When dinner waqs served the flight attendent brought me pasta and told me that they did not have enough trays or food to serve everyone a complete meal. When I reported to Copenhagen for the return trip to Amsterdam the boarding pass snafu took a life all its own.I was told to go and speak with a KLM official who took my passport and starting making phone calls.KLM finally got the problem fixed and the flight to Amsterdam was good (KLM was handeling the flight between Copenhagen and Amsterdam).Once in Amsterdam,I had to obtain another boarding pass for the flight to Memphis.The service on the Amsterdam to Memphis flight was the worst I have ever seen.Totally unorganized.The flight attendents simply just quit serving anyone in coach.If a passenger wanted a drink he or she had to get it themselves.I rang the bell to alert a flight attendent about an hour into the flight.The light that indicates I had requested a flight attendent was still on at the end of the flight.The attendents never came around to ask what I needed and the attitude they had was far from friendly. Once we landed in Memphis I was pulled out of line and spent the next hour and half letting some customs guy claw thru every thing I had.There were about 200 people on that plane and maybe 3 others were searched along with me.I am pretty sure that the boarding pass problem is what ran up the red flag on me. Anyway,NWA really did itself proud in my eyes and as far as I could tell I was not alone in my disgust.It seems that if we,as taxpayers, are going to continue to be forced to bail out this ailing airlines we should at the very least be treated better.
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